Rugs and Flooring Gallery offer quality products. We believe you will be fully satisfied with our product. However, if you have any concerns, please contact us.

We are committed to complying with all obligations under Australian consumer law. If you change your mind about your purchase, please read our Change of Mind Returns and Exchanges Policy below.


Our Return and Exchange Policy:

Should you not be happy with the product that you have purchased on-line for whatever reason, we are happy to exchange the item/s or provide you with a credit note, with the following conditions:

  • The item/s is/are returned to us undamaged and in its/their original condition.
  • A proof of purchase is required
  • All customized sizes are non-refundable and non-exchangeable
  • Replacement will only be shipped once we receive the original item.
  • Customer is responsible for the cost of shipment back to us.


Defective Item:

Customer satisfaction is crucial to Rugs and Flooring Gallery; therefore, we inspect all items for defect prior to the shipment to our customers.  If you believe an item is defective, you should contact us immediately on the receipt of the item to discuss the available options. Please note Full refund will be offered, where an item is deemed to be faulty and a replacement/alternative is not available.


Change of Mind:

All change-of-mind refunds are issued at the discretion of Rugs and Flooring Gallery. We reserve the right to refuse a refund or exchange for a Change of Mind request if it does not comply with these conditions.

Should you have further query on our Return and Exchange Policy, please send your query to